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Refund & Cancellation Policy
At Mark Massage, we are committed to providing high-quality professional services while respecting both our clients’ time and our schedule. By booking an appointment with us, you agree to the following terms:
Cancellations & Rescheduling
Clients are required to cancel or reschedule appointments at least 24 hours in advance of the scheduled booking time.
Cancellations made more than 24 hours in advance will not incur any charges.
Cancellations made less than 24 hours before the appointment may be charged up to 100% of the service fee.
Rescheduling requests made within less than 24 hours are subject to availability and may be treated as late cancellations.
We recommend notifying us as early as possible to avoid any charges.
No-Shows
A “no-show” is defined as a client who does not attend a scheduled appointment without providing prior notice.
No-shows will be charged 100% of the booked service fee.
Repeated no-shows may result in refusal of future bookings or requirement of upfront payment.
Late Arrivals
Clients are expected to arrive on time for their appointments.
If you arrive late, your session may be shortened to avoid impacting other scheduled clients.
The full service fee will still apply, regardless of the reduced session time.
If you are more than 15 minutes late, we reserve the right to cancel your appointment and treat it as a late cancellation.
Refund Policy
Due to the nature of our services, refunds are limited and only granted under specific circumstances.
Refunds may be issued in the following cases:
Duplicate or accidental payments
Service not provided due to an error or fault on our part
Confirmed booking paid for but not fulfilled by Mark Massage
Refunds will not be issued for:
Change of mind after the service has been delivered
Dissatisfaction not reported during or immediately after the session
Late cancellations or missed appointments
Refund Processing
All approved refunds will be processed within 5–10 business days.
Refunds will be issued via the original payment method used at the time of booking.
Processing times may vary depending on your payment provider or bank.
Contact for Cancellations or Refunds
To cancel, reschedule, or request a refund, please contact us:
Email: info@markmassages.com - gmail.paty@gmail.com
Website: www.markmassages.com
Policy Agreement
By booking a service with Mark Massage, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
Privacy Policy
At Mark Massage, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
Information We Collect
We may collect the following types of personal information:
Full name
Phone number
Email address
Appointment and booking details
Payment information (processed securely via third-party providers)
Any additional information you voluntarily provide when contacting or booking with us
How We Use Your Information
Your information is used for the following purposes:
To schedule and manage appointments
To process payments securely
To communicate with you regarding bookings, updates, or inquiries
To improve our services and customer experience
To comply with legal and regulatory requirements
Payment Security
All payments are processed through secure third-party providers such as Paystack. We do not store your full payment details on our servers. These providers are responsible for handling your payment data in accordance with their own security and privacy standards.
Data Protection
We implement reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, while we strive to protect your data, no method of transmission over the internet is 100% secure.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only:
With trusted service providers (e.g., payment processors) where necessary to operate our business
When required by law or legal process
Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (subject to legal obligations)
To exercise any of these rights, please contact us using the details below.
Cookies & Website Usage
Our website may use basic cookies or analytics tools to improve user experience and monitor performance. By using our website, you consent to such usage.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: info@markmassages.com - gmail.paty@gmail.com
Website: www.markmassages.com
Policy Updates
Mark Massage reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.
Terms of Service (Service Policy)
These Terms of Service govern your use of the Mark Massage website and services. By booking an appointment or using our services, you agree to the following terms:
Services Provided
Mark Massage provides professional massage and wellness services for relaxation and therapeutic purposes only.
Our services are non-medical and should not be considered a substitute for professional healthcare or medical treatment.
Clients should consult a qualified healthcare provider for medical concerns.
Professional Conduct
We maintain a strictly professional environment at all times.
All services are non-sexual in nature.
Any inappropriate behavior, language, or conduct will result in immediate termination of the session without refund.
We reserve the right to refuse service to any client who violates these standards.
Health & Safety
Clients are responsible for informing us of any relevant health conditions, including:
Injuries
Allergies
Medical conditions
Pregnancy
Failure to disclose important health information may result in adverse effects, for which Mark Massage will not be held liable.
Right to Refuse Service
We reserve the right to refuse or discontinue service at any time if:
A client appears intoxicated or under the influence
A client behaves inappropriately
A client has a contagious illness or condition that may pose a risk
The environment is unsafe for the therapist
Appointments & Attendance
All services are provided by appointment.
Clients are expected to arrive on time.
Late arrivals may result in reduced session time without a reduction in price.
Payments
Payment may be required at the time of booking or upon completion of the service.
We accept secure payments through approved platforms such as Paystack.
Limitation of Liability
Mark Massage is not responsible for:
Loss, theft, or damage to personal belongings
Injuries or complications resulting from undisclosed medical conditions
Any indirect or incidental damages arising from the use of our services
Website Use
By using our website, you agree not to:
Use the site for unlawful purposes
Attempt to disrupt or compromise website functionality
Misuse any content or information provided
Changes to Services & Policies
We reserve the right to modify services, pricing, or these Terms of Service at any time without prior notice. Updates will be posted on this page.
Governing Law
These terms are governed by the laws applicable in your operating jurisdiction.
Contact Information
For any questions regarding these Terms of Service, please contact us:
Email: info@markmassages.com - gmail.paty@gmail.com
Website: www.markmassages.com
Agreement
By booking a service with Mark Massage, you confirm that you have read, understood, and agreed to these Terms of Service.
Get in touch
Address
131 Smartt Road, Vasco Estate, Goodwood, Cape Town, South Africa.
Contacts
+27752967682
gmail.paty@gmail.com
contact@markmassages.com
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