Terms and Conditions

Last Updated: April 2026

Welcome to Mark Massage. By accessing this website or booking our services, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our website or services.

Acceptance of Terms

By accessing, browsing, or using this website, or by booking any service with Mark Massage, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Services

Mark Massage provides professional massage and wellness services for relaxation and therapeutic purposes only.

• Our services are non-medical and do not replace professional healthcare.

• Clients should consult a qualified medical professional where necessary.

Eligibility

• You must be at least 18 years old to use our services.

• By booking, you confirm that all information provided is accurate and complete.

Bookings & Payments

• All appointments are subject to availability.

• Payment may be required at booking or upon completion of service.

• We use secure third-party payment providers such as Paystack.

Cancellations & Refunds

All cancellations and refunds are governed by our Refund Policy, available on our website.

Professional Conduct

• All services are strictly professional and non-sexual.

• Any inappropriate behavior will result in immediate termination without refund.

• We reserve the right to refuse service at any time.

Health & Responsibility

Clients must disclose any medical conditions, injuries, or allergies before the session.

Mark Massage is not liable for:

• Issues arising from undisclosed conditions

• Adverse reactions to treatments

Limitation of Liability

To the fullest extent permitted by law, Mark Massage shall not be liable for:

• Any indirect, incidental, or consequential damages

• Loss or damage to personal belongings

• Any injury resulting from failure to disclose health conditions

Website Use

By using this website, you agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to systems

• Disrupt or damage the website

Intellectual Property

All content on this website (text, branding, images) is the property of Mark Massage and may not be copied, reproduced, or distributed without permission.

Third-Party Services

Our website may contain links to third-party platforms (e.g., booking or payment providers). We are not responsible for their content or policies.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your data is collected and used.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of South Africa.

Contact Information

For any questions regarding these Terms:

Email: info@markmassages.com - gmail.paty@gmail.com
Website: www.markmassages.com

Agreement

By using our website or booking a service, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Refund & Cancellation Policy

At Mark Massage, we are committed to providing high-quality professional services while respecting both our clients’ time and our schedule. By booking an appointment with us, you agree to the following terms:

Cancellations & Rescheduling

Clients are required to cancel or reschedule appointments at least 24 hours in advance of the scheduled booking time.

• Cancellations made more than 24 hours in advance will not incur any charges.

• Cancellations made less than 24 hours before the appointment may be charged up to 100% of the service fee.

• Rescheduling requests made within less than 24 hours are subject to availability and may be treated as late cancellations.

We recommend notifying us as early as possible to avoid any charges.

No-Shows

A “no-show” is defined as a client who does not attend a scheduled appointment without providing prior notice.

• No-shows will be charged 100% of the booked service fee.

• Repeated no-shows may result in refusal of future bookings or requirement of upfront payment.

Late Arrivals

Clients are expected to arrive on time for their appointments.

• If you arrive late, your session may be shortened to avoid impacting other scheduled clients.

• The full service fee will still apply, regardless of the reduced session time.

• If you are more than 15 minutes late, we reserve the right to cancel your appointment and treat it as a late cancellation.

Refund Policy

Due to the nature of our services, refunds are limited and only granted under specific circumstances.

Refunds may be issued in the following cases:

• Duplicate or accidental payments

• Service not provided due to an error or fault on our part

• Confirmed booking paid for but not fulfilled by Mark Massage

Refunds will not be issued for:

• Change of mind after the service has been delivered

• Dissatisfaction not reported during or immediately after the session

• Late cancellations or missed appointments

Refund Processing

• All approved refunds will be processed within 5–10 business days.

• Refunds will be issued via the original payment method used at the time of booking.

• Processing times may vary depending on your payment provider or bank.

Contact for Cancellations or Refunds

To cancel, reschedule, or request a refund, please contact us:

Email: info@markmassages.com - gmail.paty@gmail.com
Website: www.markmassages.com

Policy Agreement

By booking a service with Mark Massage, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Privacy Policy

At Mark Massage, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

Information We Collect

We may collect the following types of personal information:

• Full name

• Phone number

• Email address

• Appointment and booking details

• Payment information (processed securely via third-party providers)

• Any additional information you voluntarily provide when contacting or booking with us

How We Use Your Information

Your information is used for the following purposes:

• To schedule and manage appointments

• To process payments securely

• To communicate with you regarding bookings, updates, or inquiries

• To improve our services and customer experience

• To comply with legal and regulatory requirements

Payment Security

All payments are processed through secure third-party providers such as Paystack. We do not store your full payment details on our servers. These providers are responsible for handling your payment data in accordance with their own security and privacy standards.

Data Protection

We implement reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, while we strive to protect your data, no method of transmission over the internet is 100% secure.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only:

• With trusted service providers (e.g., payment processors) where necessary to operate our business

• When required by law or legal process

Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data (subject to legal obligations)

To exercise any of these rights, please contact us using the details below.

Cookies & Website Usage

Our website may use basic cookies or analytics tools to improve user experience and monitor performance. By using our website, you consent to such usage.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@markmassages.com - gmail.paty@gmail.com
Website: www.markmassages.com

Policy Updates

Mark Massage reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.

Terms of Service (Service Policy)

These Terms of Service govern your use of the Mark Massage website and services. By booking an appointment or using our services, you agree to the following terms:

Services Provided

Mark Massage provides professional massage and wellness services for relaxation and therapeutic purposes only.

• Our services are non-medical and should not be considered a substitute for professional healthcare or medical treatment.

• Clients should consult a qualified healthcare provider for medical concerns.

Professional Conduct

We maintain a strictly professional environment at all times.

• All services are non-sexual in nature.

• Any inappropriate behavior, language, or conduct will result in immediate termination of the session without refund.

• We reserve the right to refuse service to any client who violates these standards.

Health & Safety

Clients are responsible for informing us of any relevant health conditions, including:

• Injuries

• Allergies

• Medical conditions

• Pregnancy

Failure to disclose important health information may result in adverse effects, for which Mark Massage will not be held liable.

Right to Refuse Service

We reserve the right to refuse or discontinue service at any time if:

• A client appears intoxicated or under the influence

• A client behaves inappropriately

• A client has a contagious illness or condition that may pose a risk

• The environment is unsafe for the therapist

Appointments & Attendance

• All services are provided by appointment.

• Clients are expected to arrive on time.

• Late arrivals may result in reduced session time without a reduction in price.

Payments

• Payment may be required at the time of booking or upon completion of the service.

• We accept secure payments through approved platforms such as Paystack.

Limitation of Liability

Mark Massage is not responsible for:

• Loss, theft, or damage to personal belongings

• Injuries or complications resulting from undisclosed medical conditions

• Any indirect or incidental damages arising from the use of our services

Website Use

By using our website, you agree not to:

• Use the site for unlawful purposes

• Attempt to disrupt or compromise website functionality

• Misuse any content or information provided

Changes to Services & Policies

We reserve the right to modify services, pricing, or these Terms of Service at any time without prior notice. Updates will be posted on this page.

Governing Law

These terms are governed by the laws applicable in your operating jurisdiction.

Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: info@markmassages.com - gmail.paty@gmail.com
Website: www.markmassages.com

Agreement

By booking a service with Mark Massage, you confirm that you have read, understood, and agreed to these Terms of Service.